Frequently Asked Questions (FAQ)
1. What shipping methods do you use?
At LuckBoots, we use a variety of shipping carriers to ensure the best service. The specific carrier may vary depending on your location and the shipping method selected at checkout.
2. How can I track my order?
Once your order from LuckBoots is shipped, you will receive an email with the tracking number and a link to track your shipment. You can also track your order by logging into your account on our website, luckboots.com.
3. What is your return policy?
At LuckBoots, we accept returns for unused and undamaged items within 30 days of receipt. Please contact our customer service via email to initiate the return process and receive approval before returning the item.(info@luckboots.com)
4. How long does it take to process a refund?
Refunds for orders from LuckBoots are processed within 7 business days after we receive and inspect the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
5. Do you offer international shipping?
Yes, LuckBoots offers worldwide shipping. However, delivery times may vary depending on the destination country and customs processing.
6. What should I do if I receive a damaged item?
If you receive a damaged item from LuckBoots, please contact us within 7 days of receipt with a photo and description of the damage. We will assist you with the return or exchange process.
7. Can I change my shipping address after placing an order?
If you need to change your shipping address for your order at LuckBoots, please contact us as soon as possible. If the order has not yet been shipped, we can update the address for you.
8. How do I choose the right size?
When selecting your size, please refer to your usual shoe size. If you have wider feet or a higher instep, we recommend choosing a half size or a full size larger. Friendly reminder: it’s better to choose a larger size than a smaller one to avoid discomfort caused by the natural expansion of your feet during activity.